Frequently Asked Questions
Yes, we are proud to be an American company dedicated to empowering American patriots. Our mission is to foster a supportive community that uplifts one another and cultivates a strong network of individuals who share a commitment to our values and ideals. We are committed to providing quality products and excellent service to our customers, ensuring that you feel valued and supported every step of the way.
You can reach our customer support team at support@americansavior.shop. We are available Monday to Friday from 9 AM to 5 PM EST.
Yes, we do offer discounts for bulk purchases! If you're interested in ordering a larger quantity of items, please contact our customer service team for more information on available discounts and pricing options. We’re happy to work with you to accommodate your needs.
Due to the high demand for our products, delivery typically takes 7-14 days. Please note that this timeframe includes the processing time required to create your items. Once your order has been shipped, you will receive a tracking number via email, which will provide you with an accurate delivery date. You can also track your order through our website by navigating to Support -> Order Status.
We process orders quickly to ensure fast shipping. However, we'll do our best to accommodate changes or cancellations if possible. Here's what you can do:
- For order changes: Contact our customer support team immediately with your order number and the desired changes. We'll try to modify your order if it hasn't been processed yet.
- For cancellations: Please contact us within 1 hour of placing your order. After this window, your order may have already been processed and shipped.
If your order has already been shipped, we cannot cancel it, but you can return the item once received following our return policy.
We're sorry to hear about this issue with your order. Please follow these steps:
- Take clear photos of the damaged item or the incorrect product received
- Contact our customer support team within 48 hours of receiving your order
- Provide your order number and a brief description of the problem
- Our team will guide you through the return or exchange process
We aim to resolve such issues as quickly as possible, typically by sending a replacement item or issuing a refund, depending on your preference and the circumstances.
We offer a variety of shipping methods to meet your needs, including standard and expedited shipping options. During checkout, you can select your preferred shipping method based on speed and cost. Please note that delivery times may vary depending on the selected method.
Yes, we do offer international shipping! We proudly ship to the following countries:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
Delivery times for international orders may vary based on the destination. Please check our shipping policy or contact customer support for more details on international shipping options.
If your order hasn’t arrived within the expected delivery timeframe (7-14 business days), please check the tracking information provided in your shipping confirmation email. If the tracking indicates that your package is still in transit or if you have any concerns, contact our customer support team for assistance. We’re here to help resolve any issues and ensure you receive your order as soon as possible.
Our standard return window is 14 days from the date you receive your order. This gives you sufficient time to inspect the product and decide if it meets your needs. To initiate a return, please contact our customer support team within this 14-day period with your order number and reason for return.
In most cases, customers are responsible for return shipping costs unless the item received was defective or not as described. If you received a damaged or incorrect item, please contact our support team immediately, and we'll provide a prepaid return label at no cost to you. For all other returns, you'll need to cover the return shipping fees.
Once we receive your returned item, we aim to process refunds within 3-5 business days. The refund will be issued to your original payment method. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company's processing times. We'll send you an email confirmation once your refund has been processed.